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    Delivery

    Postage and Delivery Fees

    Your smiggle goodies will be delivered Monday through to Saturday; excluding public holidays.

    We process the last online orders at 2pm business days. Royal Mail collection is between 4pm and 5pm. Orders placed after 2pm on business days and public holidays will be processed on the next business day.

    We find it's best to use a work address or PO BOX for prompt delivery, otherwise just let us know a Safeplace where we can leave your parcel if no one is home.

    Location Postage Estimated Delivery Time
    UK Express Delivery (tracked) * £5.99 1 - 3 days (including Saturdays) #
    UK Standard Delivery (tracked) * £4.50 2 - 5 days (including Saturdays) #
    Europe † £15 - £20 4 - 9 business days

    * Orders to the Scottish Highlands and Isles, Isle of Man, Northern Ireland and Scilly Isles, please allow an additional 4 business days to the estimated delivery time.
    # Orders to Channel Islands please allow an additional 2 – 5 business days to the estimated delivery time.
    † Local taxes and import duties may apply.

    For delivery to countries outside the EU please visit our Australian website at www.smiggle.com.au

    ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS: Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.

    Delivery within the UK

    UK Express Delivery (1 – 3 days)

    Delivery £5.99 GBP

    • Orders placed on weekends and public holidays will be despatched on the next business day.
    • Goods will be delivered Monday through to Saturday; excluding public holidays.
    • Goods will be delivered by Royal Mail and are fully tracked; we also give you the option of a Safeplace where we can leave your parcel if you're not home. If we are unable to successfully deliver your parcel, a calling card will be left and goods will be delivered to your local Royal Mail Delivery Office.
    • If we miss you the first time delivery is attempted, you can arrange a second delivery directly with Royal Mail online or over the phone.
    • If you have opted for a Safeplace delivery and Royal Mail are unable to follow your instructions, a 'sorry you were out' card will be left at the premises. The parcel will be delivered to your local Royal Mail delivery office for safekeeping and to await your instructions for re-delivery.
    • Our express delivery option includes the Channel Islands; however please allow an additional 2 – 5 business day for goods to clear customs.

    UK Standard Delivery (2 – 5 days)

    Delivery £4.50 GBP

    • Orders placed on weekends and public holidays will be despatched on the next business day.
    • Goods will be delivered Monday through to Saturday; excluding public holidays.
    • Goods will be delivered by Royal Mail and are fully tracked; we also give you the option of a Safeplace where we can leave your parcel if you're not home. If we are unable to successfully deliver your parcel, a calling card will be left and goods will be delivered to your local Royal Mail Delivery Office.
    • If we miss you the first time delivery is attempted, you can arrange a second delivery directly with Royal Mail online or over the phone.
    • If you have opted for a Safeplace delivery and Royal Mail are unable to follow your instructions, a 'sorry you were out' card will be left at the premises. The parcel will be delivered to your local Royal Mail delivery office for safekeeping and to await your instructions for re-delivery.
    • Our express delivery option includes the Channel Islands; however please allow an additional 2 – 5 business day for goods to clear customs.

    UK Safeplace

    At the checkout, we will give you the option of a Safeplace where we can leave your parcel if you're not home. If you have opted for a Safeplace delivery and Royal Mail has successfully delivered your parcel, a card will be left in your mail box confirming your delivery. If Royal Mail are unable to follow your Safeplace instructions, 'sorry you were out' card will be left at the premises. The parcel is returned to your local Royal Mail delivery office for safekeeping and to await your re-delivery instructions.

    European shipping Destinations & Fees

    Delivery times and charges will vary depending on the destination.

    The following countries have a
    delivery fee of £15
    The following countries have a
    delivery fee of £20
    Belgium
    Denmark
    France
    Germany
    Greece
    Republic of Ireland
    Italy
    Luxembourg
    Netherlands
    Portugal
    Spain
    Andorra
    Austria
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Estonia
    Finland
    Gibraltar
    Hungary
    Latvia
    Lithuania
    Malta
    Poland
    Romania
    San Marino
    Slovak Republic
    Slovenia
    Sweden
    Vatican City State
    • International shipping is charged at a flat rate, regardless of size and weight. The carrier used to despatch your order will vary depending on your parcel weight. Not all deliveries can be tracked through the carrier.
    • Pending credit card authorisation, verification and availability of stock, delivery will take 4 to 9 business days. On occasion, some shipments may take longer than 9 business days. This will depend on the postal services in your country.
    • A signature may be required upon delivery, depending on your local carrier. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
    • We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
    • Please note that the Channel Islands and Northern Ireland are treated as UK delivery, not International delivery.
    • Unfortunately we can't currently deliver orders to BFPO addresses
    • All prices are in British pounds. Prices DO NOT include relevant overseas duties, taxes and other customs charges you may incur.

    Important Information

    We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Unless otherwise stated offers are available until stocks sell out.

    Please allow an extra business day for delivery during the following English public holidays and for public holidays at the delivery destination:

    • 2017
      • Friday 1st January - New Year's Day
      • Friday 14th April - Good Friday
      • Monday 17th April - Easter Monday
      • Monday 1st May - Early May Bank Holiday
      • Monday 29th May - Spring Bank Holiday
      • Monday 28th August - Summer Bank Holiday
      • Monday 25th December - Christmas Day
      • Tuesday 26th December - Boxing Day

    General Information

    • Goods remain at smiggle's risk until they come into the physical possession of you or a person identified by you to take possession of the goods.
    • It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
    • All online prices and delivery fees are displayed inclusive of VAT where applicable
    • PLEASE NOTE: We are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending it to a gift recipient.

    We reserve the right:

    • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
    • To accept orders subject to availability of stock
    • To take reasonable steps to verify that the order and credit details are bona fide

    Returns & Exchanges

    Our return policy

    We like to make you smile and giggle. In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

    1. The items with the original receipt are returned within 14 days of purchase.
    2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

    How to return items

    Purchases made in UK stores

    Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

    Purchases made online

    You can return or exchange an item purchased online:

    • in any Smiggle retail store in the United Kingdom; or
    • by posting it to:

      Smiggle Online Returns
      Interlink Way East
      Bardon Business Park
      Bardon Hill
      Coalville
      LE67 1LG

    In either case, you must present the receipt you received in your parcel and indicate the reason for the return or exchange.

    Returns - Additional Information

    Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment. Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. They are faulty or not as ordered).

    Exchanges - Additional Information

    You can exchange your online order in store or by posting it back to us along with a copy of your online receipt to our returns address above. Please indicate the item you wish to exchange for and list credit card details for re-delivery, space to record these details is provided on the bottom of your online receipt. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (eg. They are faulty or not as ordered).

    Please note: all returns or exchanges remain the responsibility of the purchaser until received by Smiggle.